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The Content Wrangler
The Plain Language Group
Tatu Digital Media
Paul Perrotta Consulting
Anna N. Schlegel
Center for Information-Development Management
Tech Comm Tools
Lindsay Jean Thomson
UX Writers Collective
Achieving Quality Content at Scale: Is Outsourcing the Solution?
Barry Saiff gives us a look at the reasons organizations outsource technical documentation, how they do it, and what works and what doesn't.
3 Truths and a Lie About How Chatbots Will Change The Way We Manage Knowledge
Devon Peroutky shares real-world chatbot use-cases (and details what worked — and what didn't) and tips for adopting your first chatbot.
Building and Implementing an Experience-Focused Content Organization
Toni Mantych explains how to develop more rigorous and repeatable processes for identifying our audiences and understanding their needs.
Compassion Wins More Hearts than Empathy
Mindfulness coach, Janet Fouts, helps you understand the difference between empathy and compassion and learn how being mindful can help you solve challenges for prospective and existing customers alike.
Component Content Management - What's the Difference for Writers?
Peggy Sanchez helps us understand the changes required when moving from the traditional approach to creating unstructured technical documentation to creating structured XML content. You'll leave with a much better understanding of the people side of adopting a component content management system.
Scott Abel provides some closing thoughts and gives away a few prizes.
Conversation: Developing Agentive Content
Join Scott Abel, The Content Wrangler, and Christopher Noessel for a conversation about the potential impact of moving from our tradition of providing content solutions that help people accomplish work toward content solutions that perform work for people.
Designing the Information Experience
Angela Browne discusses how to design an information experience that not only meets the needs of our technology but that also better meets the needs of the humans who use it.
Discussion: Challenges Moving Toward Conversational Content
Scott Abel asks a panel of experts to help us understand the challenges involved in producing conversational content.
Discussion: Communicating Business Value to Upper Management
DeAnn Wright asks our panel of experts to share practical approaches for communicating the business value of technical communication to upper management.
Discussion: Connecting Technical Communication Content to Customers
Paul Perrotta leads a discussion on the need to connect technical documentation to customers in innovative ways.
Discussion: Creating Information Experiences at Scale
Fawn Damitio leads a brief discussion about the issues impacting the ability for organizations to manage content experiences at scale.
Discussion: Information Experience Design
Vivian Aschwanden leads a quick discussion about the methods, techniques, and approaches involved in designing exceptional information experiences.
Discussion: The Right Content For The Right Purpose
Paul Perrotta leads a discussion about how organizations are customizing and personalizing information experiences, providing the right content to the right person, at the right time, for the right purpose.
Discussion: The Science Behind the Content Decisions We Make
Odile Sullivan-Tarazi moderates a discussion with our expert presenters about the science behind the content decisions we make.
Discussion: The Science of Understanding People & The Art of Influencing Them
Tim Steele moderates a discussion about people, mindfulness, compassion, empathy, team building, collaboration, personal efficiency, time management, and productivity,
Face is the New Interface
Mark Walsh serves up fresh insights into writing for conversation, and learn how to design a voice and a visual that makes consumers feel understood, respected, and loved.
Going Micro: Adapting Content for Intelligent Machines
Rob Hanna takes you on a journey from document-based authoring, to topic-based authoring, to block-based authoring, all the way to fact-based authoring.
Graphic Content Warning: The Pros, The Cons, and The Alternatives to Screenshots
Information architect, Steve Stegelin, challenges us to think outside the screenshot for more engaging and meaningful visuals that can contribute to the conversation.
How Inclusive Design Gives Everyone a Seat at the Table
Vince Abbate takes a look at what it means to craft inclusive content that is accessible to the largest number of people possible.
How Tech Docs Teams Can Learn to Manage Their Time
Time management coach, Alexis Haselberger, shares tactics that successful people use to accomplish their personal goals and keep their business project timelines on track.
How to Be a Great Tech Writer Without Being a Pain
Strategic interventionist, Andrew Lawless, explores the science behind building high-performance technical documentation teams.
In or Out: Giving Users Only What They Need
Dawn Stevens provides a toolkit to help you assess the risk of including — or not including — information in technical documentation. You leave with a custom assessment tool to help you determine the coverage needed for a given topic.
Keeping Docs Current and Accurate in a Continuous Delivery Environment
Meredith Volk shows us how one technical documentation team approaches the creation, management, and delivery of technical content in a continuous delivery environment.
Quick Video Lesson: What Makes a CCMS Unique?
Learn what a component content management system is, why you might need one, and what capabilities it can provide you in this quick video lesson, brought to you by easyDITA and The Content Wrangler.
Quick Video Lesson: What is Structured Content?
Learn what structured content is, why it matters, and what capabilities it opens in this quick video lesson, brought to you by easyDITA and The Content Wrangler.
Quick Video Lesson: What is a Single-Source of Truth?
We need to think differently about how we manage and deliver our content to those who need it. In this quick video lesson, brought to you by easyDITA and The Content Wrangler, you learn why a single source of truth can help us expand our content capabilities.
Science-Based Design in Technical Communication
Information development maven, Tina Kister, introduces the science of good design; what works, what doesn’t, and why; and how to communicate about design so you can get it right.
Separate Content from Formatting and Change Your World
Matt Sullivan reviews three case studies that demonstrate how to drive down the time it takes to maintain the formatting of technical content to nearly zero using template-based design.
Staff Augmentation: How Technology Can Enable New Strategies for Content Development
Jeremy Lowell explores new strategies that allow technical documentation teams to use external resources to tackle mundane tasks so they can focus on higher priority work
The Importance of Words in an Inclusive Workplace
Val Swisher takes a look at the role that words play in our ability to understand others, and how we can better understand each other by being open to, acknowledging, and using different vocabularies.
To Make Your Chatbot Smart, You Have to Feed It Wisely
Alex Masycheff will teach you how to create a chatbot that is both scalable and smart.
Turning Documentation into Answers Using Taxonomy
Joe Gelb explores the role of taxonomy in providing excellent personalized content delivery.
Why You Need Content Transformation to Have a Successful Content Strategy
Val Swisher explores what it means to transform content and shares concrete steps you can take to begin preparing content for digital transformation.
You Might Already Be a UX Writer
Bobbie Wood explores how UX writers create a meaningful, essential product journey by speaking directly to users with well-chosen guidance and compassion at every step.
[Discussion] The impact of differences on how we communicate and work with others
Erica Haims leads a discussion about the impact of differences on the way we communicate and work with others.
[Mini-Workshop] How to Be a Better Networker
Lindsay Jean Thomson teaches us to experience networking in a new way. You'll leave with tools to help you make connections in both professional and personal life.
[Half-Day Workshop] Time Management Mastery: Do More, Stress Less
Alexis Haselberger provides a crash course in the basic principles of time management, and how to actually apply them at work and at home so that you are able to do more and stress less. Through interactive activities, you'll come away with an action plan that will allow you to move from theory to practice quickly and efficiently.
[Full-Day Workshop] Precision Content® Authoring Fundamentals Workshop
In one day, Rob Hanna will teach you the science behind — and fundamentals of — using the Precision Content writing methodology for creating effective topic-based structured content. Rob Hanna will teach you how to organize and restructure content to make it more usable, repurposable, and relevant.
[Full-Day Workshop] The Practical Science of Building High-Performing Teams in Technical Documentation
In this highly-interactive workshop, strategic interventionist, Andrew Lawless, will give you the tools and insights that will empower you and your technical documentation team to build the synergies and diversity necessary for growth.
[Half-Day Workshop] Using Science-Based Design in Technical Communication
In this half-day educational workshop, Tina Kister provides an introduction to the scientific principles of good design. You'll learn to objectively assess the quality and effectiveness of visual design, and you'll discover tips for communicating about design in ways that enable success.
[Half-Day Workshop] Building a Taxonomy of Answers
In this half-day workshop, Joe Gelb helps us earn how taxonomy helps us model our understanding of who our readers are and what they are trying to accomplish. See taxonomy in action to drive search, content filtering and content personalization in a real-world digital experience platform.
Information Development World
The Audio Wrangler
The Content Wrangler