Learn how modern tech comm shops create, manage, and deliver technical content. Brought to you by The Content Wrangler, The RoundUp takes place May 21-23, 2019 at the Quadrus Center in Menlo Park, California.

Presenters

Vince Abbate

Vince Abbate

Intuit

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Scott Abel

Scott Abel

The Content Wrangler

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Vivian Aschwanden

Vivian Aschwanden

Precision Content

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Deborah Bosley

Deborah Bosley

The Plain Language Group

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Angela Browne

Angela Browne

SAP

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Stephani Clark

Stephani Clark

Jorsek

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Fawn Damitio

Fawn Damitio

Juniper Networks

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Kristen James Eberlein

Kristen James Eberlein

Eberlein Consulting LLC

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Janet Fouts

Janet Fouts

Tatu Digital Media

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Joe Gelb

Joe Gelb

Zoomin Software

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Erica Haims

Erica Haims

Haims Consulting

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Rob Hanna

Rob Hanna

Precision Content

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Alexis Haselberger

Alexis Haselberger

Alexis Haselberger

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Claudette Hobbart

Claudette Hobbart

Juniper Networks

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Tina Kister

Tina Kister

Nanatoo Communications

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Andrew Lawless

Andrew Lawless

Team Lawless

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Jeremy Lowell

Jeremy Lowell

Docforce.io

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Toni Mantych

Toni Mantych

ServiceNow

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Alex Masycheff

Alex Masycheff

Intuillion

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Christopher Noessel

Christopher Noessel

IBM

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Devon Peroutky

Devon Peroutky

Landria

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Paul Perrotta

Paul Perrotta

Paul Perrotta Consulting

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Barry Saiff

Barry Saiff

Saiff Solutions

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Peggy Sanchez

Peggy Sanchez

Cray

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Anna N. Schlegel

Anna N. Schlegel

NetApp

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Tim Steele

Tim Steele

Content Rules

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Steve Stegelin

Steve Stegelin

Blackbaud

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Dawn Stevens

Dawn Stevens

Center for Information-Development Management

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Matt Sullivan

Matt Sullivan

Tech Comm Tools

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Odile Sullivan-Tarazi

Odile Sullivan-Tarazi

Palimpsest Editing

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Val Swisher

Val Swisher

Content Rules

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Lindsay Jean Thomson

Lindsay Jean Thomson

Women Catalysts

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Jon Varese

Jon Varese

Salesforce

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Meredith Volk

Meredith Volk

SailPoint

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Mark Walsh

Mark Walsh

Motional

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Bobbie Wood

Bobbie Wood

UX Writers Collective

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DeAnn Wright

DeAnn Wright

Juniper Networks

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Wednesday, May 22, 2019

B06 — Continental Breakfast — Day 2

Continental Breakfast

A light, continental breakfast to power your morning.

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Welcome Back Day 2

Welcome Back

Conference host Scott Abel welcomes you back and sets expectations for day two of the conference.

day2
TDR19 — Bosley — What is Plain Language and Why Should You Care?

What is Plain Language and Why Should You Care?

What is plain language? Who is using it and what results have they been able to measure? Plain language guru Deborah Bosley demystifies the topic and provides actionable insights.

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TRD21 — Browne - Designing the Information Experience

Designing the Information Experience

Angela Browne discusses how to design an information experience that not only meets the needs of our technology but that also better meets the needs of the humans who use it.

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TDR20 — Hanna — Going Micro: Adapting Content for Intelligent Machines

Going Micro: Adapting Content for Intelligent Machines

Rob Hanna takes you on a journey from document-based authoring, to topic-based authoring, to block-based authoring, all the way to fact-based authoring.

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TDR22 — Aschwanden — Discussion: Experience Design

Discussion: Information Experience Design

Vivian Aschwanden leads a quick discussion about the methods, techniques, and approaches involved in designing exceptional information experiences.

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B07 — Mid-Morning Coffee Break — Day 2

Mid-Morning Coffee Break

A brief break to refuel and recharge.

day2
Video lesson - What is Structured Content?

Quick Video Lesson: What is Structured Content?

Learn what structured content is, why it matters, and what capabilities it opens in this quick video lesson, brought to you by easyDITA and The Content Wrangler.

day2
TDR23 — Gelb — Turning your Documentation into Answers Using Taxonomy

Turning Documentation into Answers Using Taxonomy

Joe Gelb explores the role of taxonomy in providing excellent personalized content delivery.

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TDR24 — Swisher — Crossing the Chasm: Why You Need Content Transformation to Have a Successful Content Strategy

Why You Need Content Transformation to Have a Successful Content Strategy

Val Swisher explores what it means to transform content and shares concrete steps you can take to begin preparing content for digital transformation.

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TDR25 — Stevens — In or out: Giving Users Only What They Need

In or Out: Giving Users Only What They Need

Dawn Stevens provides a toolkit to help you assess the risk of including — or not including — information in technical documentation. You leave with a custom assessment tool to help you determine the coverage needed for a given topic.

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TDR26 — Wood — You Might Already Be a UX Writer

You Might Already Be a UX Writer

Bobbie Wood explores how UX writers create a meaningful, essential product journey by speaking directly to users with well-chosen guidance and compassion at every step.

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TDR27 — Perrotta — Discussion: The Right Content For The Right Purpose

Discussion: The Right Content For The Right Purpose

Paul Perrotta leads a discussion about how organizations are customizing and personalizing information experiences, providing the right content to the right person, at the right time, for the right purpose.

day2
B08 — Birds of a Feather Luncheon — Day 2

Birds of a Feather Luncheon

A hearty meal and an opportunity to lunch with other attendees who share your passion for a specific topic.

day2
Video lesson - What is a Single-Source of Truth?

Quick Video Lesson: What is a Single-Source of Truth?

We need to think differently about how we manage and deliver our content to those who need it. In this quick video lesson, brought to you by easyDITA and The Content Wrangler, you learn why a single source of truth can help us expand our content capabilities.

day2
TDR28 — Eberlein — Content Reuse Demystified

Content Reuse Demystified

Kris Eberlein provides a practical exploration of content reuse: What it is (and isn't). where it can add value (as opposed to driving up costs), practical tips for writing for reuse regardless of source format, and more. 

day2
TDR29 — Sullivan — Separate content from formatting and change your world

Separate Content from Formatting and Change Your World

Matt Sullivan reviews three case studies that demonstrate how to drive down the time it takes to maintain the formatting of technical content to nearly zero using template-based design.

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TDR30 — Sanchez — Component Content Management - What's the difference for writers?

Component Content Management - What's the Difference for Writers?

Peggy Sanchez helps us understand the changes required when moving from the traditional approach to creating unstructured technical documentation to creating structured XML content. You'll leave with a much better understanding of the people side of adopting a component content management system.

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TDR31 — Damitio — Creating Information Experiences at Scale

Discussion: Creating Information Experiences at Scale

Fawn Damitio leads a brief discussion about the issues impacting the ability for organizations to manage content experiences at scale. 

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B09 — Mid-afternoon Snack Break — Day 2

Mid-afternoon Snack Break

A quick break to refuel and refresh.

day2
TDR32 — Peroutky — 3 Truths and a Lie About Chatbots

3 Truths and a Lie About How Chatbots Will Change The Way We Manage Knowledge

Devon Peroutky shares real-world chatbot use-cases (and details what worked — and what didn't) and tips for adopting your first chatbot.

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TDR33 — Masycheff — To Make Your Chatbot Smart, You Have to Feed It Wisely

To Make Your Chatbot Smart, You Have to Feed It Wisely

Alex Masycheff will teach you how to create a chatbot that is both scalable and smart.

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TDR34 — Walsh — Face is the New Interface

Face is the New Interface

Mark Walsh serves up fresh insights into writing for conversation, and learn how to design a voice and a visual that makes consumers feel understood, respected, and loved.

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TDR35 — Abel — Challenges Moving Toward Conversational Content

Discussion: Challenges Moving Toward Conversational Content

Scott Abel asks a panel of experts to help us understand the challenges involved in producing conversational content.

day2
B10— Late-afternoon Snack Break - Day 2

Late-afternoon Snack Break

A short break to regroup before the day ends.

day2
Video lesson — What is a CCMS?

Quick Video Lesson: What is a CCMS?

Learn what a component content management system is, why you might need one, and what capabilities it can provide you in this quick video lesson, brought to you by easyDITA and The Content Wrangler.

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TDR36 — Varese/Clark — Powering Salesforce Knowledge with a DITA CCMS

Powering Salesforce Knowledge with a DITA CCMS

Jon Varese and Stephani Clark discuss how a DITA CCMS provided Salesforce.org robust content management functionality and how they used workflows to automate the publishing process to Salesforce Knowledge.

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TDR37 — Volk — Keeping Docs Current and Accurate in a Continuous Delivery Environment

Keeping Docs Current and Accurate in a Continuous Delivery Environment

Meredith Volk shows us how one technical documentation team approaches the creation, management, and delivery of technical content in a continuous delivery environment.

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TDR38 — Perrotta — Connecting Technical Communication Content to Customers

Discussion: Connecting Technical Communication Content to Customers

Paul Perrotta leads a discussion on the need to connect technical documentation to customers in innovative ways.

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TDR39 — Abel — Conference Wrap-up

Conference Wrap-up

Scott Abel provides some closing thoughts and gives away a few prizes.

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B11 — Networking Wine Reception — Day 2

Networking Wine Reception

Join us for a networking reception featuring light hors d'oeuvres, beer, wine, and non-alcoholic beverages.

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Thursday, May 23, 2019

B12 - Continental Breakfast - Day 3

Registration and Continental Breakfast

A light, continental breakfast to power your morning.

day3
W1 — Haselberger — Time Management Mastery: Do More, Stress Less

[Half-Day Workshop] Time Management Mastery: Do More, Stress Less

Alexis Haselberger provides a crash course in the basic principles of time management, and how to actually apply them at work and at home so that you are able to do more and stress less. Through interactive activities, you'll come away with an action plan that will allow you to move from theory to practice quickly and efficiently.

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W3 — Hanna — Introduction to Structured Authoring

[Full-Day Workshop] Precision Content® Authoring Fundamentals Workshop

In one day, Rob Hanna will teach you the science behind — and fundamentals of — using the Precision Content writing methodology for creating effective topic-based structured content. Rob Hanna will teach you how to organize and restructure content to make it more usable, repurposable, and relevant.

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B13 — Lunch

Luncheon

A hearty lunch and a little time to network with your peers.

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W4 — Lawless — The Practical Science of Building High-Performing Teams in Technical Documentation

[Full-Day Workshop] The Practical Science of Building High-Performing Teams in Technical Documentation

In this highly-interactive workshop, strategic interventionist, Andrew Lawless, will give you the tools and insights that will empower you and your technical documentation team to build the synergies and diversity necessary for growth.

day3
W6 — Kister — Using Science-Based Design in Technical Communication

[Half-Day Workshop] Using Science-Based Design in Technical Communication

In this half-day educational workshop, Tina Kister provides an introduction to the scientific principles of good design. You'll learn to objectively assess the quality and effectiveness of visual design, and you'll discover tips for communicating about design in ways that enable success.

day3
W7 — Gelb — Workshop: Building a Taxonomy of Answers

[Half-Day Workshop] Building a Taxonomy of Answers

In this half-day workshop, Joe Gelb helps us earn how taxonomy helps us model our understanding of who our readers are and what they are trying to accomplish. See taxonomy in action to drive search, content filtering and content personalization in a real-world digital experience platform.

day3

Platinum Sponsors

easyDITA
sponsor platinum
Precision Content Authoring Solutions
platinum sponsor

Gold Sponsors

Astoria Software
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Content Rules
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LivePublisher
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Nanatoo Communications
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Saiff Solutions
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The Plain Language Group
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Women in Localization
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XML Press
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Zoomin Software
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Host

The Content Wrangler
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