Case Studies

TRD21 — Browne - Designing the Information Experience

Designing the Information Experience

Angela Browne discusses how to design an information experience that not only meets the needs of our technology but that also better meets the needs of the humans who use it.

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TDR29 — Sullivan — Separate content from formatting and change your world

Separate Content from Formatting and Change Your World

Matt Sullivan reviews three case studies that demonstrate how to drive down the time it takes to maintain the formatting of technical content to nearly zero using template-based design.

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TDR30 — Sanchez — Component Content Management - What's the difference for writers?

Component Content Management - What's the Difference for Writers?

Peggy Sanchez helps us understand the changes required when moving from the traditional approach to creating unstructured technical documentation to creating structured XML content. You'll leave with a much better understanding of the people side of adopting a component content management system.

day2
TDR36 — Varese/Clark — Powering Salesforce Knowledge with a DITA CCMS

Powering Salesforce Knowledge with a DITA CCMS

Jon Varese and Stephani Clark discuss how a DITA CCMS provided Salesforce.org robust content management functionality and how they used workflows to automate the publishing process to Salesforce Knowledge.

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