User Assistance Manager
Angela Browne has been a technical communicator for 20 years and currently leads a team of writers at SAP SuccessFactors. As a design thinking coach, she works with teams across the organization to better understand their users and design solutions that meet their needs. On her own team, she's spent the last year driving a content transformation initiative that includes, among many things, coaching writers away from a PDF mindset and toward designing information experiences that help users accomplish the tasks they care about.
Discussion: Information Experience Design
Vivian Aschwanden leads a quick discussion about the methods, techniques, and approaches involved in designing exceptional information experiences.
Designing the Information Experience
Angela Browne discusses how to design an information experience that not only meets the needs of our technology but that also better meets the needs of the humans who use it.