The biggest lie we tell almost daily is “I have read and understood.” Users who click “I agree” in order to access websites and apps are participating in a collective reflex because how can we agree to Terms and Conditions (T&C) that we cannot understand and, therefore, we do not read?
The Plain Language Group
Plain Language Expert
Deborah S. Bosley, Ph.D., Founder and Principal at The Plain Language Group (TPLG), believes that good writing is good business. TPLG has spent the past 20 years helping Fortune 100/500 corporations create written information that is easy for people to understand and use. TPLG primarily works in technology, financial, and health sectors.
Using proven writing and design strategies, training tools, and research results, TPLG helps companies:
- create consumer-friendly, written information
- increase profits and decrease wasted call-in time
- improve trust and customer experiences
- avoid liability from confused documentation
- meet regulatory requirements for plain language
Dr. Bosley has given more than 100 presentations to business, government, and non-profit organizations in the U.S., Mexico, England, Spain, Ireland, Germany, and France. She is the author of three books and more than two dozen articles on issues related to clear communication.
Bosley has been interviewed or written for Investment News, Wall Street Journal This Weekend, Wealth Management, HealthLeader Media, Financial Advisor, The Atlantic, IA Week, Time Magazine, The Pittsburgh Post Gazette, The Baltimore Sun, Society for Corporate Compliance and Ethics, Society for Technical Communication, and many social media outlets.
What is Plain Language and Why Should You Care?
What is plain language? Who is using it and what results have they been able to measure? Plain language guru Deborah Bosley demystifies the topic and provides actionable insights.
[Half-Day Workshop] Creating Plain Language Content
Learn plain language methods for creating content that makes it easier for you to write and satisfies your customers. Plain language expert Deborah Bosley takes you through conversations, discussions, and practice, to help you make your content clearer, more efficient, and more effective.