Sr. Director, Experience Organization
Toni Mantych is Sr. Director, Experience Organization at ServiceNow, where she leads a large and globally distributed information development group. Before joining ServiceNow, she was Director of Content Strategy and Architecture at ADP. She has taught a variety of graduate courses in the Technical and Professional Writing program at Portland State University and speaks frequently on content strategy and customer experience topics. In September 2017, she was recognized as a Top 200 Content Experience Strategist.
Building and Implementing an Experience-Focused Content Organization
Toni Mantych explains how to develop more rigorous and repeatable processes for identifying our audiences and understanding their needs.
Discussion: Communicating Business Value to Upper Management
DeAnn Wright asks our panel of experts to share practical approaches for communicating the business value of technical communication to upper management.