Jon Varese

Jon Varese


Senior Director of Product Documentation

Jon Varese is Senior Director of Product Documentation for Salesforce.org. He has worked in the technology industry for over 20 years at such places as Macromedia, Adobe, and Salesforce.com. A long time ago, he was the lead writer for . . . Dreamweaver.


Powering Salesforce Knowledge with a DITA CCMS

Jon Varese and Stephani Clark discuss how a DITA CCMS provided Salesforce.org robust content management functionality and how they used workflows to automate the publishing process to Salesforce Knowledge.