Stephani Clark

Stephani Clark

Jorsek

Head of Customer Success

Stephani Clark is Head of Customer Success at Jorsek, the makers of easyDITA. She works to train and assist users of easyDITA’s software. Stephani is experienced in planning and overseeing DITA implementations and constantly works to identify ways to improve the customer experience.

Before she worked for easyDITA, Stephani spent over ten years working in the energy efficiency industry. During that time, she worked in sales management, operations, and project management. Stephani also developed the company’s training program and served as their National Training Administrator.

Sessions

Powering Salesforce Knowledge with a DITA CCMS

Jon Varese and Stephani Clark discuss how a DITA CCMS provided Salesforce.org robust content management functionality and how they used workflows to automate the publishing process to Salesforce Knowledge.

Discussion: Connecting Technical Communication Content to Customers

Paul Perrotta leads a discussion on the need to connect technical documentation to customers in innovative ways.

Resources

Intelligent Help System

Content Interoperability

Driving a New Business Model with XML

Collaboration Accelerates Documentation Releases

Transitioning to Structured Content

Building a New Documentation System