How to Be a Great Tech Writer Without Being a Pain
Strategic interventionist, Andrew Lawless, explores the science behind building high-performance technical documentation teams.
How Tech Docs Teams Can Learn to Manage Their Time
Time management coach, Alexis Haselberger, shares tactics that successful people use to accomplish their personal goals and keep their business project timelines on track.
Compassion Wins More Hearts than Empathy
Mindfulness coach, Janet Fouts, helps you understand the difference between empathy and compassion and learn how being mindful can help you solve challenges for prospective and existing customers alike.
Discussion: The Science of Understanding People & The Art of Influencing Them
Tim Steele moderates a discussion about people, mindfulness, compassion, empathy, team building, collaboration, personal efficiency, time management, and productivity,
Science-Based Design in Technical Communication
Information development maven, Tina Kister, introduces the science of good design; what works, what doesn’t, and why; and how to communicate about design so you can get it right.
Graphic Content Warning: The Pros, The Cons, and The Alternatives to Screenshots
Information architect, Steve Stegelin, challenges us to think outside the screenshot for more engaging and meaningful visuals that can contribute to the conversation.
Discussion: The Science Behind the Content Decisions We Make
Odile Sullivan-Tarazi moderates a discussion with our expert presenters about the science behind the content decisions we make.
The Importance of Words in an Inclusive Workplace
Val Swisher takes a look at the role that words play in our ability to understand others, and how we can better understand each other by being open to, acknowledging, and using different vocabularies.
How Inclusive Design Gives Everyone a Seat at the Table
Vince Abbate takes a look at what it means to craft inclusive content that is accessible to the largest number of people possible.
[Discussion] The impact of differences on how we communicate and work with others
Erica Haims leads a discussion about the impact of differences on the way we communicate and work with others.
Staff Augmentation: How Technology Can Enable New Strategies for Content Development
Jeremy Lowell explores new strategies that allow technical documentation teams to use external resources to tackle mundane tasks so they can focus on higher priority work
Building and Implementing an Experience-Focused Content Organization
Toni Mantych explains how to develop more rigorous and repeatable processes for identifying our audiences and understanding their needs.
Achieving Quality Content at Scale: Is Outsourcing the Solution?
Barry Saiff gives us a look at the reasons organizations outsource technical documentation, how they do it, and what works and what doesn't.
Discussion: Communicating Business Value to Upper Management
DeAnn Wright asks our panel of experts to share practical approaches for communicating the business value of technical communication to upper management.
[Mini-Workshop] How to Be a Better Networker
Lindsay Jean Thomson teaches us to experience networking in a new way. You'll leave with tools to help you make connections in both professional and personal life.
Conference host Scott Abel welcomes you back and sets expectations for day two of the conference.
What is Plain Language and Why Should You Care?
What is plain language? Who is using it and what results have they been able to measure? Plain language guru Deborah Bosley demystifies the topic and provides actionable insights.
Designing the Information Experience
Angela Browne discusses how to design an information experience that not only meets the needs of our technology but that also better meets the needs of the humans who use it.
Going Micro: Adapting Content for Intelligent Machines
Rob Hanna takes you on a journey from document-based authoring, to topic-based authoring, to block-based authoring, all the way to fact-based authoring.
Discussion: Information Experience Design
Vivian Aschwanden leads a quick discussion about the methods, techniques, and approaches involved in designing exceptional information experiences.
Quick Video Lesson: What is Structured Content?
Learn what structured content is, why it matters, and what capabilities it opens in this quick video lesson, brought to you by easyDITA and The Content Wrangler.
Turning Documentation into Answers Using Taxonomy
Joe Gelb explores the role of taxonomy in providing excellent personalized content delivery.
Why You Need Content Transformation to Have a Successful Content Strategy
Val Swisher explores what it means to transform content and shares concrete steps you can take to begin preparing content for digital transformation.
In or Out: Giving Users Only What They Need
Dawn Stevens provides a toolkit to help you assess the risk of including — or not including — information in technical documentation. You leave with a custom assessment tool to help you determine the coverage needed for a given topic.
You Might Already Be a UX Writer
Bobbie Wood explores how UX writers create a meaningful, essential product journey by speaking directly to users with well-chosen guidance and compassion at every step.
Discussion: The Right Content For The Right Purpose
Paul Perrotta leads a discussion about how organizations are customizing and personalizing information experiences, providing the right content to the right person, at the right time, for the right purpose.
Quick Video Lesson: What is a Single-Source of Truth?
We need to think differently about how we manage and deliver our content to those who need it. In this quick video lesson, brought to you by easyDITA and The Content Wrangler, you learn why a single source of truth can help us expand our content capabilities.
Content Reuse Demystified
Kris Eberlein provides a practical exploration of content reuse: What it is (and isn't). where it can add value (as opposed to driving up costs), practical tips for writing for reuse regardless of source format, and more.
Separate Content from Formatting and Change Your World
Matt Sullivan reviews three case studies that demonstrate how to drive down the time it takes to maintain the formatting of technical content to nearly zero using template-based design.
Component Content Management - What's the Difference for Writers?
Peggy Sanchez helps us understand the changes required when moving from the traditional approach to creating unstructured technical documentation to creating structured XML content. You'll leave with a much better understanding of the people side of adopting a component content management system.
Discussion: Creating Information Experiences at Scale
Fawn Damitio leads a brief discussion about the issues impacting the ability for organizations to manage content experiences at scale.
3 Truths and a Lie About How Chatbots Will Change The Way We Manage Knowledge
Devon Peroutky shares real-world chatbot use-cases (and details what worked — and what didn't) and tips for adopting your first chatbot.
To Make Your Chatbot Smart, You Have to Feed It Wisely
Alex Masycheff will teach you how to create a chatbot that is both scalable and smart.
Face is the New Interface
Mark Walsh serves up fresh insights into writing for conversation, and learn how to design a voice and a visual that makes consumers feel understood, respected, and loved.
Discussion: Challenges Moving Toward Conversational Content
Scott Abel asks a panel of experts to help us understand the challenges involved in producing conversational content.
Quick Video Lesson: What is a CCMS?
Learn what a component content management system is, why you might need one, and what capabilities it can provide you in this quick video lesson, brought to you by easyDITA and The Content Wrangler.
Keeping Docs Current and Accurate in a Continuous Delivery Environment
Meredith Volk shows us how one technical documentation team approaches the creation, management, and delivery of technical content in a continuous delivery environment.
Discussion: Connecting Technical Communication Content to Customers
Paul Perrotta leads a discussion on the need to connect technical documentation to customers in innovative ways.