To Make Your Chatbot Smart, You Have to Feed It Wisely
For chatbots, the right diet is everything. Unlike humans who need food to live, chatbots use content as fuel for life. If you feed them with content cooked properly and teach them how to process it in the right way, they can become trustful helpers who can understand what the user wants.
In this presentation, Alex Masycheff will talk about the main approaches to making the chatbot to understand user's requests (especially when they are articulated in a natural language) and to finding information that addresses them. You will see the limitations of some approaches and Alex will outline a solution that will make your chatbot both scalable and smart.
Attendees will learn:
- What makes chatbots hard to scale
- How ontology and user's context can help the chatbot understand what the user wants and how to navigate the user through relevant knowledge
- What kind of automation is possible, what can and what cannot be automated
- How structured content can make the chatbot's answers more precise, accurate, and helpful